TestRoster: Support
Issues, questions and data requests: contact@erimworks.com
Testers cannot install my app
The most common cause is that the tester group has not been added in Play Console. Open your app there: Test and release → Testing → Closed testing → your track → Testers tab → Google Groups → testroster-testers@googlegroups.com → save and roll out the track. Without this step Play does not grant access to people in the group.
The opt-in link does not work
The opt-in link must look like https://play.google.com/apps/testing/<package name>. A store page link (/store/apps/details?id=…) does not grant access to a closed test. The app checks that the link you enter matches your package name.
Time is not being measured
Measurement depends on Android's optional "usage access" permission. Without it you start the timer manually and the record is marked "low confidence". You can enable it under Settings → Apps → Special app access → Usage access.
Account and data deletion
You can request deletion of your account and data from inside the app. If your request does not arrive, write to the address above.